Refund policy

We offer a quicker dispute solution and will appreciate it a lot if you provide:

a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).

c. The products need to be returned if our Dispute Team asks for a return in Disputes.

d. Returns are acceptable within 30 days from date of delivery. extendable up till 40 days from date of delivery 

Unacceptable Disputes

Shall not accept any unreasonable disputes, including but not limited to:

  • a. The buyer does not like it.
  • b. The product description is not real.
  • c. Products smell unusual.
  • d. The buyer ordered the wrong items or SKU.
  • e. The shipping address was provided incorrectly.
  • f. Product difference was negotiated in advance.
  • g. Tracking information deleted by logistics companies or local post offices.
  • h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.